Returns Policy

At satvikstore.in we are committed to satisfy our customers with our products ordered from our website. Our return policy is very simple, flexible and customer friendly. we try to sort out the issues as much as we can, we welcome returns and replacements on the following terms -

• Wrong Product:  If a  wrong product has been dispatched to you and incase that a product does not match the item Orders by Customer (Unboxing Video Required)
• Manufacturing Defect: If there is a manufacturing defect on the received product (Video Required)
• Damaged Condition: If the product is received in a damaged condition (Unboxing Video Required)

Return Process

A) CANCELLATION

we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason Please writes to us at support@satvikstore.in within 12 hours of ordering and we will be happy to assist you. Same day/Fixed time delivery orders Under the Categories Like (Cakes & Flowers) cannot be cancelled under any circumstances. If the order has already been dispatched, order cancellation is not allowed.

B) BREAKAGES

In the case of breakage or any in-transit damage, please send unboxing video of the product within 12 hours of delivery to our email support@satvikstore.in and the needful shall be done immediately.

C) WRONG PRODUCT RECEIVED

In the unlikely event that any product you have ordered is different from what you had ordered (unboxing video), you must immediately lodge a complaint with us on Chat support or its email support@satvikstore.in. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories) for refund or an exchange, within 24hrs from the date on which these goods are delivered. Our support shall get in touch with you to explain the return pickup process.

In case of returns excluding the above three reasons we will be refunding you the amount of the bought product after taking out the freight / Shipping Cost–

• Domestic Shipping (India)- 0-500 gm - Rs. 75/-, 500-999 gm - Rs. 150/--, 1Kg-2KG -Rs. 250/-, 2kg above– Rs 250+Rs 125 per Additional KG.
• International Shipping- Only product Cost will be refunded after deducting shipping cost

In case of any query you can reach us at support@satvikstore.in

How long would it take me to receive the refund of the returned product?

After the refund has been initiated as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

Online Refund – 7 to 10 working days post refund initiation, depending on your bank partner

Please note, satvikstore.in initiates the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a satvikstore.in warehouse. In case of any refund discrepancies Genieland.in may at its sole discretion, request you to share with us a screenshot of your bank statement at support@satvikstore.in

Shipping Policy

This shipping policy applies to all customers who make a purchase at www.satvikstore.in If you have any questions, please contact our customer service team onCall/Whatsapp: + 91 9718598600 and + 91 9861743000 (10:00am-6:00pm) Indian Standard Time (IST) Monday to Saturday

Order Processing Time

All orders placed before 12 PM Monday to Saturday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

International Orders:

For International Orders we use DHL express and most orders are delivered within 5-7 working days from the date of dispatch across the globe subjected to custom clearance.

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

1. Q: What is Rakhi?
A: Rakhi, also known as Raksha Bandhan, is a Hindu festival that celebrates the bond of love and protection between brothers and sisters. It is symbolized by the sister tying a sacred thread called Rakhi on her brother's wrist.

2. Q: Why is Rakhi celebrated?
A: Rakhi is celebrated to honor the bond of love and protection between siblings. It signifies the sister's love and prayers for her brother's well-being, while the brother promises to protect and support his sister.

3. Q: When is Rakhi celebrated?
A: Rakhi is usually celebrated on the full moon day of the Hindu month of Shravana, which falls in July or August. 

Rakhi 2023 Date is: Wed, Aug 30, 2023

4. Q: Where can I buy Rakhis?
A: Rakhis can be bought from various sources, including local markets, gift shops, and online platforms. Some popular websites to buy Rakhis include Satvikstore.in, Amazon, Flipkart, and many More. 

Explore our exquisite Rakhi collection online, perfect for brothers and Bhaiya-Bhabhi at Satvikstore.in

5. Q: What are the different types of Rakhi available?
A: Rakhis come in various types and designs. Some common types include traditional Rakhi, designer Rakhi, silver Rakhi, thread Rakhi, pearl Rakhi, kids Rakhi, and personalized Rakhi.

6. Q: Can I send Rakhi to my brother/sister living in another city or country?
A: Yes, you can send Rakhi to your brother or sister living in another city or country. Many online platforms offer nationwide and international shipping services for Rakhi delivery. satvikstore.in is giving guaranteed Delivery Worldwide in Just 5-7 Days and Next Day Delivery In India

Send Rakhis to your brother/sister living afar with our convenient nationwide and international Rakhi delivery services

7. Q: Are there any customs or rituals associated with Rakhi?
A: Yes, during Rakhi, sisters tie the Rakhi on their brother's wrist and perform aarti (a ceremonial prayer). Brothers, in return, give gifts or money to their sisters and promise to protect them. It is also common to exchange sweets and engage in family celebrations.

8. Q: Are there any traditional sweets associated with Rakhi?
A: Yes, Rakhi is often celebrated with the exchange of sweets. Some popular sweets include ladoos, barfis, rasgullas, and kaju katli. These sweets symbolize the sweetness of the sibling bond.

9. Q: Is Rakhi only celebrated between biological siblings?
A: No, Rakhi can be celebrated between any two individuals who share a sibling-like bond. It can be between cousins, close friends, or even neighbors.

10. Q: Are there any historical or mythological stories associated with Rakhi?
A: Yes, Rakhi has several historical and mythological stories attached to it, such as the story of Queen Karnavati and Emperor Humayun and the story of Lord Krishna and Draupadi.

11. Q: Can Rakhi be celebrated between brothers and sisters of different religions?
A: Yes, Rakhi is not limited to any particular religion. It can be celebrated between brothers and sisters of different religions, emphasizing the universal message of love and protection.

12. Q: Are there any eco-friendly or sustainable Rakhi options available?
A: Yes, in recent years, there has been an increasing demand for eco-friendly and sustainable Rakhis. These Rakhis are made from materials like recycled paper, organic fibers, or plantable seeds.

13. Q: Are there any special Rakhi rituals in different regions of India?
A: Yes, different regions in India have their unique customs and rituals associated with Rakhi. For example, in Maharashtra, sisters tie Rakhi and perform aarti,

while in Punjab, Rakhi is celebrated with great enthusiasm through various cultural activities.

14. Q: Can Rakhi be celebrated virtually or online?
A: Yes, with the advent of technology, it is possible to celebrate Rakhi virtually or online. Sisters can send Rakhis and gifts online, and brothers and sisters can connect through video calls to perform the Rakhi rituals.

15. Q: Is Rakhi only celebrated in India?
A: While Rakhi has its roots in India, it is also celebrated by the Indian diaspora living in different parts of the world. It is observed in countries like Nepal, Pakistan, Mauritius, and various other regions with significant Indian populations.

 FAQs for Satvikstore.in:

1. Q: What is Satvikstore.in?
A: Satvikstore.in is an online platform of Brand SATVIK that offers a wide range of spiritual and festive products, including Rakhis, idols, puja essentials, meditation accessories, and more.

2. Q: How can I place an order on Satvikstore.in?
A: Placing an order on Satvikstore.in is easy. Simply browse through our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping details and complete the payment.

3. Q: What payment methods are accepted on Satvikstore.in?
A: We accept various payment methods, including credit cards, debit cards, net banking, and popular digital wallets like Paytm, Google Pay, and PhonePe. We also offer Cash on Delivery (COD) for eligible orders.

4. Q: Do you offer international shipping?
A: Yes, we provide international shipping services to select countries. During the checkout process, you can choose your country for delivery, and the applicable shipping charges will be calculated accordingly.

5. Q: What is the delivery timeframe for orders placed on Satvikstore.in?

A: For orders within India, we offer Next Day Delivery, ensuring your package reaches you promptly. For international orders, we guarantee delivery within 5-7 days from the date of dispatch.

6. Q: What is your return policy?
A: We have a hassle-free return policy. If you receive a damaged or defective product, you can initiate a return request within 48 hours of delivery. Please refer to our Returns and Refunds policy for detailed instructions.

7. Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment on the respective courier's website.

8. Q: Do you offer customization or personalization services?
A: Yes, we offer customization or personalization services for select products. Please check the product description or contact our customer support team for more information on personalized items.

9. Q: Are the products on Satvikstore.in genuine and of good quality?
A: Yes, at Satvikstore.in, we strive to provide our customers with genuine and high-quality products. We source our products from trusted suppliers and ensure that they meet our quality standards.

10. Q: What if I have a specific product requirement or can't find what I'm looking for?
A: If you have a specific product requirement or are unable to find a particular item, you can reach out to our customer support team through email or phone. We will do our best to assist you in finding the desired product.

11. Q: Is my personal information safe on Satvikstore.in?
A: Yes, we take customer privacy and data security seriously. We have implemented industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for more details.

12. Q: Do you have a customer support team?
A: Yes, we have a dedicated customer support team to assist you with any queries or concerns. Our customer care team is readily available to assist you. You can reach us via email at support@satvikstore.in or contact us on WhatsApp at +91 9861743000. We strive to address your queries and concerns within a maximum of 48 hours.

13. Q: Do you offer any discounts or promotions?
A: Yes, we periodically offer discounts, promotions, and special offers on our products. Please keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals.

14. Q: Can I cancel or modify my order after it has been placed?
A: If you wish to cancel or modify

your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of your order.

15. Q: Can I gift wrap my order or include a personalized message?
A: Yes, we offer gift wrapping services for select products. You can also include a personalized message during the checkout process. Simply select the gift wrapping option and provide the desired message in the designated field.

Explore our exclusive Rakhi collection for brothers and Bhaiya-Bhabhi at Satvikstore.in.

Packed and Marketed By:

SATVIK STORE PRIVATE LIMITED

811/50 Lekhu Nagar Tri Nagar Delhi-110035

Country of Origin: INDIA

Customer Support: support@satvikstore.in, Whatsapp: +91 9861743000