Returns Policy

At satvikstore.in we are committed to satisfy our customers with our products ordered from our website. Our return policy is very simple, flexible and customer friendly. we try to sort out the issues as much as we can, we welcome returns and replacements on the following terms -

• Wrong Product:  If a  wrong product has been dispatched to you and incase that a product does not match the item Orders by Customer (Unboxing Video Required)
• Manufacturing Defect: If there is a manufacturing defect on the received product (Video Required)
• Damaged Condition: If the product is received in a damaged condition (Unboxing Video Required)

Return Process

A) CANCELLATION

we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason Please writes to us at support@satvikstore.in within 12 hours of ordering and we will be happy to assist you. Same day/Fixed time delivery orders Under the Categories Like (Cakes & Flowers) cannot be cancelled under any circumstances. If the order has already been dispatched, order cancellation is not allowed.

B) BREAKAGES

In the case of breakage or any in-transit damage, please send unboxing video of the product within 12 hours of delivery to our email support@satvikstore.in and the needful shall be done immediately.

C) WRONG PRODUCT RECEIVED

In the unlikely event that any product you have ordered is different from what you had ordered (unboxing video), you must immediately lodge a complaint with us on Chat support or its email support@satvikstore.in. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories) for refund or an exchange, within 24hrs from the date on which these goods are delivered. Our support shall get in touch with you to explain the return pickup process.

In case of returns excluding the above three reasons we will be refunding you the amount of the bought product after taking out the freight / Shipping Cost–

• Domestic Shipping (India)- 0-500 gm - Rs. 75/-, 500-999 gm - Rs. 150/--, 1Kg-2KG -Rs. 250/-, 2kg above– Rs 250+Rs 125 per Additional KG.
• International Shipping- Only product Cost will be refunded after deducting shipping cost

In case of any query you can reach us at support@satvikstore.in

How long would it take me to receive the refund of the returned product?

After the refund has been initiated as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

Online Refund – 7 to 10 working days post refund initiation, depending on your bank partner

Please note, satvikstore.in initiates the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a satvikstore.in warehouse. In case of any refund discrepancies Genieland.in may at its sole discretion, request you to share with us a screenshot of your bank statement at support@satvikstore.in

Shipping Policy

This shipping policy applies to all customers who make a purchase at www.satvikstore.in If you have any questions, please contact our customer service team onCall/Whatsapp: + 91 9718598600 and + 91 9861743000 (10:00am-6:00pm) Indian Standard Time (IST) Monday to Saturday

Order Processing Time

All orders placed before 12 PM Monday to Saturday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

International Orders:

For International Orders we use DHL express and most orders are delivered within 5-7 working days from the date of dispatch across the globe subjected to custom clearance.

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Q1: What is Diwali?
A1: Diwali, also known as Deepavali, is one of the most significant Hindu festivals celebrated in India and by Indian communities worldwide. It is often referred to as the "Festival of Lights" and signifies the victory of light over darkness and good over evil.

Q2: When is Diwali celebrated?
A2: Diwali usually falls in October or November, depending on the Hindu lunar calendar. The date varies each year, as it is determined by the position of the moon.

Q3: How is Diwali celebrated?
A3: Diwali celebrations involve lighting traditional clay diyas (lamps), decorating homes, exchanging gifts, performing religious rituals and prayers, and enjoying festive meals with family and friends. Fireworks and colorful rangoli patterns are also a significant part of the celebrations.

Q4: What is the significance of lighting lamps and diyas during Diwali?
A4: Lighting lamps and diyas during Diwali symbolizes the victory of light (knowledge) over darkness (ignorance) and the triumph of good over evil. It is believed that the light of the diyas guides the goddess Laxmi into homes to bring prosperity and blessings.

Q5: Are there any specific dishes prepared during Diwali?
A5: Yes, Diwali is associated with a variety of delicious sweets and snacks. Popular Diwali treats include ladoos, jalebi, gulab jamun, samosas, and a wide range of savory snacks. Families often prepare these delicacies at home and share them with friends and neighbors.

Q6: Can non-Hindus participate in Diwali celebrations?
A6: Yes, Diwali is a festival that welcomes people of all backgrounds to join in the celebrations. It is a time of unity, joy, and spreading goodwill, so people from different faiths often participate in Diwali festivities.

Q7: What is the significance of exchanging gifts during Diwali?
A7: Exchanging gifts during Diwali is a way to strengthen bonds with family and friends and express love and goodwill. It is also a symbol of sharing one's prosperity and wealth with others.

Q8: Are there regional variations in how Diwali is celebrated?
A8: Yes, there are regional and cultural variations in Diwali celebrations across India. Different regions may have unique customs, traditions, and dishes associated with the festival. However, the central theme of light, spirituality, and togetherness remains consistent.

Q9: What are some safety precautions to take during Diwali, especially regarding fireworks?
A9: Safety is paramount during Diwali, especially when it comes to fireworks. It is essential to follow local laws and guidelines for fireworks, keep a safe distance, and supervise children while handling fireworks. Additionally, be mindful of air quality and environmental concerns related to firecrackers.

Q10: How can I make my Diwali celebrations more eco-friendly? 
10: To make your Diwali celebrations eco-friendly, consider using LED lights instead of traditional oil lamps, opting for eco-friendly and reusable decorations, and reducing the use of firecrackers to minimize air pollution. You can also support local artisans by purchasing handmade and sustainable Diwali products.

  FAQs for Satvikstore.in:

1. Q: What is Satvikstore.in?
A: Satvikstore.in is an online platform of Brand SATVIK that offers a wide range of spiritual and festive products, including Rakhis, idols, puja essentials, meditation accessories, and more.

2. Q: How can I place an order on Satvikstore.in?
A: Placing an order on Satvikstore.in is easy. Simply browse through our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping details and complete the payment.

3. Q: What payment methods are accepted on Satvikstore.in?
A: We accept various payment methods, including credit cards, debit cards, net banking, and popular digital wallets like Paytm, Google Pay, and PhonePe. We also offer Cash on Delivery (COD) for eligible orders.

4. Q: Do you offer international shipping?
A: Yes, we provide international shipping services to select countries. During the checkout process, you can choose your country for delivery, and the applicable shipping charges will be calculated accordingly.

5. Q: What is the delivery timeframe for orders placed on Satvikstore.in?

A: For orders within India, we offer Next Day Delivery, ensuring your package reaches you promptly. For international orders, we guarantee delivery within 5-7 days from the date of dispatch.

6. Q: What is your return policy?
A: We have a hassle-free return policy. If you receive a damaged or defective product, you can initiate a return request within 48 hours of delivery. Please refer to our Returns and Refunds policy for detailed instructions.

7. Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment on the respective courier's website.

8. Q: Do you offer customization or personalization services?
A: Yes, we offer customization or personalization services for select products. Please check the product description or contact our customer support team for more information on personalized items.

9. Q: Are the products on Satvikstore.in genuine and of good quality?
A: Yes, at Satvikstore.in, we strive to provide our customers with genuine and high-quality products. We source our products from trusted suppliers and ensure that they meet our quality standards.

10. Q: What if I have a specific product requirement or can't find what I'm looking for?
A: If you have a specific product requirement or are unable to find a particular item, you can reach out to our customer support team through email or phone. We will do our best to assist you in finding the desired product.

11. Q: Is my personal information safe on Satvikstore.in?
A: Yes, we take customer privacy and data security seriously. We have implemented industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for more details.

12. Q: Do you have a customer support team?
A: Yes, we have a dedicated customer support team to assist you with any queries or concerns. Our customer care team is readily available to assist you. You can reach us via email at support@satvikstore.in or contact us on WhatsApp at +91 9861743000. We strive to address your queries and concerns within a maximum of 48 hours.

13. Q: Do you offer any discounts or promotions?
A: Yes, we periodically offer discounts, promotions, and special offers on our products. Please keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals.

14. Q: Can I cancel or modify my order after it has been placed?
A: If you wish to cancel or modify

your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of your order.

15. Q: Can I gift wrap my order or include a personalized message?
A: Yes, we offer gift wrapping services for select products. You can also include a personalized message during the checkout process. Simply select the gift wrapping option and provide the desired message in the designated field.

Explore our exclusive Diwali collection at Satvikstore.in.

Packed and Marketed By:

SATVIK STORE PRIVATE LIMITED

811/50 Lekhu Nagar Tri Nagar Delhi-110035

Country of Origin: INDIA

Customer Support: support@satvikstore.in, Whatsapp: +91 9861743000